Privacy Policy

This policy explains what information Apex Property Solutions collects, how we use it, how we protect it, and what choices you have. It applies to apexpropertysolutionsmd.com and to the estimate requests, phone calls, emails and text messages that follow from it.

1. Information we collect

We collect only what we need in order to quote and deliver cleaning work:

• Information you give us on our estimate form: your name, email address, phone number, service address, property type, and the description of the work you would like quoted.
• Your SMS consent choice: whether you ticked the optional SMS consent box, and the date and time you did so.
• Communications: the content of emails, text messages and call notes exchanged with you about your request.
• Service records: appointment dates, work performed at your property, materials used, invoices and payment status.
• Basic technical information collected automatically when you visit the site, such as your IP address, browser type, device type, referring page and the pages you viewed.

We do not collect information from anyone we believe to be under 18, and we do not purchase, rent or otherwise acquire contact information from lead lists, list brokers or affiliates.

2. How we use your information

• To prepare and send the estimate you requested.
• To contact you about that request by phone, email, or — only if you ticked the consent box — by text message.
• To schedule, confirm and remind you about appointments, and to follow up after a job.
• To invoice you and keep accurate records of work performed.
• To respond to your questions and to handle any problem with a service.
• To meet our legal, tax and insurance obligations.

We do not use your information to send marketing or promotional blasts, and we do not sell your personal information.

3. SMS and text messaging

• How you opt in. The only way to opt in is by ticking the SMS consent checkbox on the estimate form at apexpropertysolutionsmd.com. That box is unchecked by default and is not required in order to submit the form.
• Who sends the messages. Messages are sent by Jackson Cummings, the registered sender of record for Apex Property Solutions' messaging program. Every message identifies Apex Property Solutions.
• What we send. Transactional messages only: estimate follow-ups, scheduling, appointment confirmations and reminders relating to your own request.
• How often. Message frequency varies, typically 2 to 6 messages per inquiry.
• Cost. Message and data rates may apply, depending on your mobile plan.
• How to stop. Reply STOP to any message to opt out. Reply HELP for help, or call (410) 693-6346.
• Age. You must be at least 18 years old to consent to receive text messages.
• No sharing. Text messaging originator opt-in data and consent are not shared with any third party. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Cookies and tracking technologies

This website uses cookies and similar technologies — small files stored by your browser — to keep the site working and to understand how it is used. Specifically:

• Strictly necessary cookies that keep pages loading correctly, remember form state, and protect against abuse. The site cannot function properly without these.
• Analytics cookies and tracking pixels that tell us, in aggregate, how many people visited a page, which pages they viewed, and where they arrived from. We use this only to improve the site.

We do not use cookies to build advertising profiles, and we do not sell information gathered through cookies. You can block or delete cookies at any time in your browser settings; strictly necessary cookies cannot be turned off from within the site, but blocking them in your browser may stop parts of the site from working. We do not currently respond to browser "Do Not Track" signals, because there is no common industry standard for interpreting them.

5. Who we share information with

We share personal information only where it is necessary to run the business, and never for another company's marketing:

• Service providers who operate our systems on our behalf — our CRM and scheduling platform, our messaging and telephony provider, our email provider and our payment processor. They may use the information only to provide that service to us.
• Our own cleaning technicians, who receive the address and job details they need to perform the work.
• Legal and regulatory recipients, where we are required by law, court order or a valid governmental request, or where it is necessary to establish or defend a legal claim.

We do not sell, rent or trade personal information. SMS opt-in data and consent are excluded from all sharing, including with the service providers above except as strictly needed to transmit the message you asked for.

6. How we protect your information

• The site is served over HTTPS, so information submitted through the estimate form is encrypted in transit.
• Customer records are held in access-controlled business systems. Accounts are individually assigned, password protected, and limited to the staff who need them.
• Technicians see only the job information required for the property they are assigned to.
• We keep customer records for as long as needed to serve you and to meet our tax, accounting and legal obligations, and then delete or anonymise them.
• No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by Maryland and federal law.

7. Your rights and choices

• Unsubscribe from text messages at any time by replying STOP to any message.
• Unsubscribe from emails using the unsubscribe link in the email, or by emailing us.
• Access or receive a copy of the personal information we hold about you.
• Correct or update anything that is inaccurate or out of date — including your phone number, email address or service address.
• Request deletion of your personal information, subject to records we are required to keep for tax, accounting or legal reasons.
• Object to or restrict a particular use of your information.

To exercise any of these, email [email protected] or call (410) 693-6346. We respond within 30 days. There is no charge, and we will not treat you differently for making a request.

8. Children

Our services and this website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

9. Changes to this policy

If we change this policy we will update the "last updated" date at the top of this page. Material changes to how we handle SMS consent will be posted here before they take effect.

10. Contact us

Apex Property Solutions
2450 Rye Street, Baltimore, MD 21230, United States
Phone: (410) 693-6346
Email: [email protected]